With 5,000 employees & offices spread across the United States, implementing change of any kind for Cytec Industries is no easy task. Through an acquisition by the Solvay Group in late 2016, Cytec faced the challenge of implementing G Suite in order to standardize with other arms of the Solvay Corporation. A fantastic Google Premier Partner in Europe outlined a deployment & change management plan for Cytec to move to G Suite in 2016. The European Partner contracted HiView Solutions to supply certified trainers for California, South Carolina, and Arizona. Over the course of several months, HiView Trainers helps thousands of employees switch to G Suite.
Training engagements of this size require meticulous planning and execution. Along with Cytec IT staff, HiView Trainers delivered a series of onsite training programs, starting with content from our Gmail, Calendar, and Contacts course. The mandatory hands-on learning sessions were organized into 3-hour and 1-hour blocks, and included demo accounts & sample laptops, enabling attendees to follow along. Many employees brought their own devices as well.
Working with Microsoft Outlook for over 20+ years, making the switch to Gmail amounted to a trauma for many people. With detailed knowledge of the pain-points of switching from Outlook to Gmail, HiView trainers were able to address most questions on the spot, and get employees started on the right path with G Suite.
Post training assessments revealed high marks for course content, trainer’s presentation, and overall experience. Following the onsite sessions, HiView Trainers also delivered some more advanced content via webinar to power-users. These sessions are fast paced and designed to teach advanced functions & capabilities.
As experts in Change Management & Training, we often partner up with other Google Partners & IT service providers on large deployments, such as with the rollout of G Suite at Cytec. Further, we always take time to understand our client’s IT environment to tailor our training programs and are comfortable navigating the complexity of a large-scale enterprise deployment of G Suite.