HiView Change Managers help Tetakawi Upgrade Collaboration at work

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About Tetakawi (formerly The Offshore Group)

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With 300+ employees in Tuscon, AZ, and manufacturing sites in Sonora & Tijuana, Tetakawi helps manufacturing companies of any size enjoy the benefits of operating in Mexico without the burdens and risk. With over 30 years in business, Tetakawi provides their customers with world-class advice, reliable infrastructure, and all the necessary resources to expand and operate manufacturing facilities in Mexico.

With teams spread across offices & countries, powerful collaboration tools are essential for getting work done. A few years ago, a few employees began creating & sharing information with the free version of Google Docs. When the Offshore Group’s legacy hosted-exchange solution start causing delays in the sending/receiving of emails, adoption of Google Docs accelerated as more & more employees sought a reliable & efficient way to share information.

Goals

With mounting company email system issues & more employees preferring to use Google Docs, Tetakawi contacted Google to conduct a thorough evaluation of G Suite. Their primary objectives: 1) Implement a reliable email system, and 2) Bring the work done in Google Docs under the purview of OffShore Group’s IT Department.


HiView Delivery

In order to ensure a successful rollout of G Suite, Google introduced Tetakawi’s IT department to HiView Solutions to build & execute a deployment plan, including Technical Services (data migration, account configuration, etc.) and Change Management Services (impact assessment, communication, and training).

Tetakawi’s G Suite Deployment spanned a 5-week period, beginning with a thorough impact assessment & concluding with end-user training. Working with HiView as a deployment partner, OffShore Group transitioned 300+ employees from Outlook to Gmail, from sharing attachments over email to working in Google Docs, and from locally run software to a true 100% cloud-based office productivity solution.

Tetakawi purchased ongoing account management services from HiView to ensure that they would get the most of their G Suite investment while driving continuous adoption of new products & services. Tetakawi can now focus on their customers, knowing they have a reliable office productivity platform in place that empowers their employees to do great work & continue to grow the business.