What is Change Management & Why does it matter?  


Change Management Framework

By Narjit Patel, Enterprise Change Management Lead

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Chances are you’ve heard it before — unless you have a structured Change Management approach, implementing new workplace technology (like G Suite or Salesforce) won’t be well received by your employees. This causes employee frustration, reduces productivity, and undermines the proclaimed benefits of any new technology. But what is Change Management and what should you expect from working with professional change managers?

My name is Narjit Patel and I’ve been living and breathing change management for the past 12 years. I’ve seen large enterprises try to implement applications with little to no success, and I’ve seen small companies try to employ the “learn on the job” technique, whereby little to no support is provided to employees. Change is tough and more often than not, people don’t like to change.

So, you’ve spent millions on an application and now you want to reap the rewards however without bringing your employees on a Change journey, you’re more than likely going to fail. Change Management isn’t a set approach nor is it a step by step process resulting in a happy workforce. It is assessing and understanding the impact the change will have on users and their processes. Then jointly designing a unique approach (specific for your company and culture) in order to support users from the current to the future state, by minimizing the impact to the business. In many ways it’s intangible, challenging to measure and therefore overlooked and seen as a “nice to have”.

At HiView, we learn about your organization, the culture, people, roles and understand the impact of new technology on your business. Only then, we design a strategy tailored to your needs — that’s why our company mission is all about “Cultivating a People Centric approach to Workplace Technology”.



We’ll work with those in your organization that best understand the workforce demographics, culture, and impact.



Using our depth of Change Management experience, technical know-how, and your guidance, we’ll design a strategy to engage your audience to win both their hearts and minds.



Using our robust set of templates and tools, we’ll implement the design while challenging ourselves to be better each time.


Post Delivery Review

We are ever growing and learning, we’ll work with you to show the qualitative results of delivery, conduct a joint retrospective and agree on next steps or future actions because there's never a fin end to Change.

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